Privacy Policy

1. Introduction

New Head Hair LLC (“New Head Hair,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, and protect your information when you visit https://newheadhair.com (the “Website”) or communicate with us.

2. Information We Collect

We may collect the following personal information when you voluntarily provide it to us:

• Name
• Email address
• Phone number (including mobile number)
• Appointment and consultation details

3. How We Collect Information

We collect information through:

• Website contact and booking forms
• Consultation request forms
• Direct communications you send to us (for example, by email, text, or phone)

4. How We Use Your Information

We may use your information to:

• Schedule and manage appointments and consultations
• Send appointment reminders, confirmations, and follow-ups
• Respond to questions and requests
• Send marketing communications where permitted by law (you may opt out at any time)

5. SMS Opt-In & Text Messaging

If you provide your mobile number and opt in to receive text messages, we may send you appointment-related texts (such as confirmations, reminders, and follow-ups) and, where permitted, marketing messages.

• Opt-in: You opt in by submitting a form that includes an SMS consent checkbox, keyword opt-in, or another clear request to receive texts.
• Opt-out: You can opt out at any time by replying STOP. You may also contact us at [email protected].
• Help: Reply HELP for assistance, or email us.
• Message & data rates: Message and data rates may apply.
• Consent not required: Your consent to receive text messages is not required as a condition of purchasing goods or services.

6. Cookies & Tracking

We may use cookies and similar technologies (like pixels and analytics tools) to help operate the Website, understand how visitors use our pages, and improve performance.

• What cookies do: Cookies may remember preferences and help measure website traffic and usage patterns.
• Your choices: Most browsers allow you to control cookies through settings (including blocking or deleting cookies).
• Effect of disabling: If you disable cookies, some Website features may not function properly.

We do not currently respond to “Do Not Track” browser signals in a uniform way because standards vary.

7. Mobile Information Sharing

We do not sell, rent, or share phone numbers or mobile information with third parties or affiliates for marketing or promotional purposes.

Mobile information is used solely for providing services you request, including appointment scheduling, reminders, follow-ups, and customer support communications.

We may share information with trusted service providers who assist us in operating our business (such as messaging or scheduling platforms). These providers are contractually required to use the information only to perform services on our behalf and are prohibited from using it for their own marketing or promotional purposes.

8. Data Storage and Security

Your information is stored within our internal customer management systems. We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or misuse.

No method of transmission or storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of marketing communications.

To make a request, contact us at [email protected].

11. Children’s Privacy

Our Website and services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

13. Contact Us

If you have any questions about this Privacy Policy, please contact:

If you contact us to request access, correction, or deletion of your information, we may need to verify your identity before processing the request.